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LOCAL PICKUP

Hello Everyone,

This is Madeleine, I'm happy to meet you all!  My team has been so very excited to be able to meet and to serve our local community here. We have opened up our local pick up option as a way for our local customers to elect out and not pay shipping fees. We are an online boutique and wanted to find a solution to help serve our customers locally. 

We do have certain processing times for our items as most of our pieces are made to order. Most of our pieces do take 5-10 Business Days to process. Our Type 1, Type 6 Pampas, and anything with our FAUX Vase Accents, due to their high demand at this time do have a 3-6 week processing time. Our larger Cream Faux and Taupe Sand Faux pampas are currently a PRE-ORDER item and will take 3-6 weeks. As these items are our most popular items, we do pack them in order in which the order is placed.

If you do require something quickly, please contact us at info@luxebpampasgrass.com, we can discuss options and certainly try our very best to accommodate.  

Just a friendly reminder that orders are only available to be picked up once you have received an email notification that the order is ready.  We are open Monday to Friday from 9-4 pm.  We are closed on any major Holiday such as Christmas, New Years or Good Friday.  At this time we are not open to the general public and are only doing curb-side pickup for orders placed in advance. We have uploaded a map with a cheat guide to what our building looks like from the outside. 

Once arrived, we have a contact number on our store to call and let us know you have arrived. We will greet you at the door. 

Mask are mandatory when picking up your order. We certainly appreciate you following this safety measure when meeting us.   

Please reach out with any questions. Our customer care email is: info@luxebpampasgrass.com. We would be happy to hear from you. 

Thank you kindly,
Madeleine xo 

201 19 Ave unit 6

Nisku, AB T9E 0V3